@inbook {4859, title = {Building Relationships with Trust}, booktitle = {Agreement Technologies (Law, Governance and Technology Series)}, volume = {8}, year = {2013}, pages = {485-509}, publisher = {Springer}, organization = {Springer}, isbn = {978-94-007-5582-6}, author = {Carles Sierra and John Debenham}, editor = {Sascha Ossowski} }